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Summary


Organization, efficient multi-tasking, and problem solving are my strongest assets. I give great attention to detail and use creativity as well as positive attitude to cultivate fresh ideas from a happy work environment. I believe a strong work ethic and leading by example helps the company grow for the good of all. My experience in the following areas range from medium to extensive:
  • Event planning for international corporate meetings, conferences, and trade shows
  • Graphic design and layout of web sites, business documents, print collateral, invitations and ads
  • Process analysis and streamlining
  • Managing work flow in a team of people
  • Customer service for management, vendors, and end users online, face-to-face, and over the phone
  • Troubleshooting and resolution of computer software and hardware
  • Employee training
  • Database maintenance
  • HTML authoring
  • Typical administrative functions including distribution of large mailings



Experience
Customer Service Department Head
Offendale Commercial Ltd. (aka IWI, Inc. & Ramones Consulting)
January 2000 to November 2005
Midland Park, New Jersey

In this position I was responsible for a small staff that handled customer service inquiries related to billing, passwords, online video, and technical computer issues. I was involved in the creative process for customer retention programs, analyzed and streamlined our customers’ experience on our help sites, was the contact person for our billing processors and customer support software vendors, trained new employees, and managed live help chats. Side projects included database management of site content.


Independent Consultant
Clients: RJBT, Inc., Tiarracorp, Netaway Internet Services, Praxis, U.A.S.,
Lightning Hawk, Western Cape Nature Tours
February 1998 to December 1999
Midland Park, New Jersey

Design, graphics and maintenance of several web sites, HTML coding, construction of marketing presentations, customer service response plans, accounting, and database management.


Price Waterhouse LLC
August 1997 to February 1998
Atlanta, Georgia

Event planning for international meetings, coordinated travel, constructed Powerpoint presentations and designed/coordinated production of marketing materials for principal consultants in change management.


SHR Perceptual Management
October 1994 to July 1997
Scottsdale, Arizona

Duties included creative design and layout of proposals, Internet research on new business prospects, copywriting, proofreading, correspondence, scheduling, travel arrangements, expense reports, database maintenance, and software education for two directors in the new business development department. Also helped coordinate details for the Innovative Thinking Conference, an annual event our firm sponsored.


Education
  • Graduated from Plano East Senior High in Plano, Texas
  • Attended North Texas State University in Denton, Texas
  • Continuing Education courses at Southern Polytechnic University in Marietta, GA


Misc
  • Platforms: Familiar with both Mac and Windows.
  • Software: Photoshop, Quark XPress, Microsoft Office (Word, Excel & Powerpoint), Microsoft Publisher, Eudora, Lotus Notes, Visio, Hot Dog HTML Editor, Dreamweaver, Cute FTP, PageMaker, several web browsers and miscellaneous utilities.
  • Volunteer work: Webmaster for Midland Park High School PTA (www.mphspta.org), Event planner of holiday charity ball for Kids-N-Christmas Arizona, a non-profit organization


Click here for my personal web site, Dragonfly Wood